The results of the 2025 Technology Excellence Awards, hosted by leading industry media IT168, were officially announced recently. As an enterprise-grade IT awards program with more than two decades of history, the selection emphasizes technical efficacy and business value, focusing on how technologies deliver measurable impact and breakthrough innovation in real business environments. The Futong iCore Industry Voice of the Customer (VOC) solution distinguished itself with outstanding performance in enterprise AI application innovation, multi-agent collaborative architecture, and deep business value realization, and was awarded the 2025 Innovative Product Award.
Across industry practices, one contradiction has become increasingly apparent in the era of exponential data growth: the more information we accumulate, the fewer insights we can act on. While data volumes and feedback channels continue to expand, conventional tools largely remain at the visualization and descriptive analysis stage, failing to generate actionable guidance within operational timeframes.
Meanwhile, feedback content has grown more fragmented and varied in expression. Rule-based or keyword methods alone cannot capture real business context, and even large language models may struggle to provide reliable conclusions when used without scenario constraints and business logic supervision, often stopping at summarization rather than supporting complex judgments.
To address these challenges, Futong iCore VOC introduces a multi-agent collaboration mechanism atop its mature product capabilities. For specific business scenarios, critical analytical steps are assigned to specialized agents, which collaborate under unified business logic and domain knowledge constraints. This enables the system to maintain rapid responsiveness while producing action-oriented insights in complex scenarios, supporting faster and more reliable business decision-making.
Futong iCore establishes a new paradigm for industry-grade VOC intelligence
To ensure that multi-agent capabilities translate into engineering-ready VOC intelligence, the solution is incorporated systematically into the overall Futong iCore architecture, enabling end-to-end scenario landing.
Taking automotive VOC as an example, Futong aligns the Futong iCore DataFab, Intelligent Agent Platform, and Agent Garden with automotive business logic, forming a full-cycle capability covering customer voice generation, governance, analysis, and decision support. Multi-agent collaboration operates upon stable data foundations, unified business semantics, and reusable application components, delivering sustained value in real-world operational environments.
01 | Futong iCore DataFab
A stable data foundation enabling time-critical, multi-scenario VOC
The challenge of VOC management is not whether data exists, but whether dispersed and heterogeneous data can be transformed into high-quality, agent-ready inputs within business-relevant time windows.
As the data backbone of the iCore system, DataFab provides multi-source ingestion, cleansing, and standardization. In live projects, DataFab has achieved:
100+ online data sources connected
2M+ data records processed per day
12B+ tokens consumed daily
12,000+ analytical dimensions established
T+6h full-chain pipeline from acquisition to insight
This ensures early detection of emerging public sentiment shifts, product risks, and service issues, transforming raw signals into structured, analyzable inputs rapidly. Through unified modeling of industry taxonomies and business semantics, DataFab enables different expressions of customer voice to be interpreted within a shared business context, forming a reliable data foundation for multi-agent collaborative reasoning.
02 | Futong iCore Intelligent Agent Platform
Making complex VOC scenarios decomposable, collaborative, and inferable
Real VOC work rarely involves isolated queries. Instead, enterprises confront interconnected, high-frequency decisions:
Should a sentiment surge trigger immediate intervention?
Do clustered complaints indicate product defects?
Is user frustration driven by communication issues, service experience, or quality risks?
The Intelligent Agent Platform provides a general-purpose logic orchestration engine. Under unified business rules and domain knowledge, complex judgments are decomposed into collaborative agent tasks responsible for text understanding, semantic analysis, associative reasoning, and conclusion generation. The system dynamically orchestrates collaboration rather than relying on a single model to produce monolithic outputs.
This mechanism advances VOC from “what happened” to “why it happened, whether action is required, what action, and with what priority.”
03 | Futong iCore Agent Garden
Transforming insight-driven analytics into recommendation-driven business execution
Insights only create value when business teams can act on them. The Agent Garden brings upstream analytical results into day-to-day execution environments, preventing VOC outcomes from remaining static reports or dashboards.
For common automotive VOC applications, reusable agent kits now support:
intelligent lead insights
intelligent marketing content
intelligent sales guidance
intelligent customer review follow-up
intelligent data querying
intelligent report interpretation
Outputs shift from analytical results to ready-to-use judgments and recommendations, enabling business users to consume answers rather than data. VOC evolves from a retrospective analysis tool into a real-time operational perception layer, closing the loop across marketing, sales, service, and quality management.
From industry depth to scenario-wide enablement: the evolution of Futong iCore
As a full-stack AI capability base, Futong iCore leverages standardized component architecture to decompose complex business logic into collaborative, evolvable agent tasks, providing enterprises with a replicable “digital expert cluster.”
This multi-agent collaboration model has already been validated in multiple leading automotive VOC transformation programs, and is expanding into healthcare, government, finance, legal, education, and other sectors, extending decision-support intelligence to broader industry scenarios.
Looking forward, Futong Technology will continue leveraging the R&D capabilities of the Genesis AI Innovation Center, transforming frontline practices into reusable product modules. By continuously expanding the boundary of the iCore system, Futong aims to support more enterprises in transitioning from digitalization to cognitive intelligence, accelerating their evolution toward decision-ready, action-oriented AI operations.
