On March 21, the 2025 Future Industry Ecosystem Conference and ERNIE China Tour · Wuxi Stop was held in Wuxi, Jiangsu Province. Under the theme “AI-Driven Innovation for an Intelligent Future,” the conference brought together more than 250 leading experts, scholars, representatives from top enterprises, and investment institutions to explore cutting-edge AI technologies, application scenarios, and ecosystem development. As one of the first certified data partners of the ERNIE Bot (Wuxi) Data Ecosystem Center, Futong Technology was officially awarded the partnership plaque at the event. The company also delivered a keynote presentation at the industry sub-forum titled “Unlocking Data Value: ERNIE Bot Empowering Automotive Marketing Scenarios,” sharing best practices in the real-world deployment of industry AI applications.
Data-Driven AI Value Realization: Accelerating Industry Intelligence
Amid the AI-driven wave of digital transformation, data has become a critical production factor, with its quality and analytical depth directly determining the effectiveness of AI applications. Leveraging the Futong Insight Engine, Futong Technology integrates data governance, deep data processing, and intelligent analytics to build end-to-end data lifecycle service capabilities.
By helping customers transform fragmented data into high-quality data assets and establish AI-oriented business knowledge frameworks, Futong provides comprehensive tools and services spanning from data governance to AI application deployment. This approach significantly accelerates customers’ AI data readiness. To date, Futong Technology has enabled efficient AI deployment and deep integration with business scenarios across multiple industries, including automotive, healthcare, government, and financial services.
Futong Technology’s Product and Service Portfolio
Industry Practice: VoC Platform Enabling Precise User Insights for Automakers
At the industry sub-forum of the ERNIE China Tour · Wuxi Stop, Ma Yang, General Manager of Futong Technology’s Ecosystem Cooperation Center, shared a practical case on empowering automotive marketing scenarios by integrating the PaddlePaddle deep learning platform with the ERNIE Bot foundation model.
Addressing three common challenges faced by automakers—fragmented voice-of-customer data, low efficiency of manual analysis, and poor cross-departmental collaboration—the Futong Voice of Customer (VoC) platform integrates multi-channel data from both private domains (such as customer service tickets and in-app feedback) and public domains (including social media and online forums). The platform establishes a unified analytics framework and leverages the powerful capabilities of ERNIE Bot and PaddlePaddle to build a standardized, dynamic tagging system and an efficient, robust data processing architecture.
Through feedback mechanisms embedded in the data processing pipeline, the platform continuously improves data quality and consistency while significantly enhancing the accuracy and efficiency of user feedback analysis. This enables automakers to precisely identify user sentiment, intent, and trend patterns, and to efficiently extract key customer demands.
In one leading automaker case, after the VoC platform went live, it processed approximately 1.5 million records of multi-source public and private domain data per day. Data analysis efficiency improved markedly, while the resolution cycle for cross-departmental customer complaints was significantly shortened—resulting in notable improvements in brand reputation and customer loyalty.
Ma Yang, General Manager of Futong Technology’s Ecosystem Cooperation Center, Sharing Case Studies at the Industry Sub-Forum
Scenario Expansion: “Futong iCore” One-Stop Foundation Model Deployment Solution
During the sub-forum, Mr. Ma also introduced Futong iCore, Futong Technology’s intelligent agent application platform. Built on foundation model capabilities, Futong iCore is a knowledge-driven, multi-dimensional collaborative intelligent agent platform. By integrating computing infrastructure, foundation models, and a variety of intelligent agent applications, the platform enables hour-level deployment with out-of-the-box usability.
Futong iCore supports customized intelligent agents, localized knowledge base construction, and adaptation to enterprise-specific data—significantly improving both the efficiency and quality of large model deployment.
By leveraging the technological strengths of Baidu PaddlePaddle and ERNIE Bot, Futong iCore provides core capabilities for key application scenarios. For example:
In enterprise knowledge-based Q&A scenarios, Futong iCore utilizes PaddlePaddle for comprehensive data preprocessing and ERNIE Bot for precise data labeling, greatly improving data understanding and retrieval accuracy.
In human resource management, the Futong iCore AI resume screening agent enables intelligent resume classification and precise candidate recommendation, enhancing recruitment efficiency.
In contract review scenarios, by applying PaddleOCR technology, Futong iCore can efficiently recognize contract content and intelligently annotate potential risk items.
In cross-border business scenarios, ERNIE Bot and PaddlePaddle deliver powerful multilingual processing capabilities, enabling intelligent agents to efficiently handle professional document translation and global business needs.
Futong Zhixin iCore One-Stop Foundation Model Deployment Solution
Looking Ahead
Looking forward, Futong Technology will further deepen its cooperation with Baidu, continuing to leverage ERNIE Bot and PaddlePaddle technologies to explore innovative AI applications across industry scenarios. Together, the two parties will promote deeper integration between AI technologies and industry needs, accelerating AI deployment through Futong’s products, solutions, and delivery services, and improving enterprise intelligent transformation efficiency.
In addition, by combining Baidu’s leading technology ecosystem with Futong’s extensive industry practice, the partners will jointly launch AI talent training and practical programs to cultivate high-level AI application professionals—collectively empowering enterprises in their AI-driven transformation and upgrading.
